frequently asked questions

Why should I have my trash bins and dumpsters cleaned?

 

It is the best and most convenient way to disinfect, sanitize and deodorize your trash bins and dumpsters. We reduce odors, eliminate filth and germs, and remove flies, maggots, and spiders. After your service the bins and dumpsters will be looking and smelling great!

 

How does the trash bin cleaning service work?

 

Our trash bin cleaning service comes to your house the day after trash collection day. We will service your bins on site monthly, quarterly or one time depending on the frequency you sign up for. 

 

  • Leave your bins curbside between 7am-7pm on your designated cleaning day.

  • Our state-of-the-art truck will clean, sanitize, and deodorize your bins.

  • We will tag the bins with our custom stickers on the front when we have completed the job. 

 

If it is not possible to leave your bins at the curb, they should be visible from the street and readily accessible.

How does the dumpster cleaning service work?

Our dumpster cleaning service comes to your service address the day of or the day after dumpster collection day. We will service your dumpsters on site monthly, quarterly or one time depending on the frequency you sign up for. 

 

  • Service time is dependent on the time frame of dumpster pick up on your designated cleaning day.

  • Our technicians will clean, sanitize, and deodorize your dumpsters using our state-of-the-art truck.

  • We will tag the dumpsters with our custom stickers on the front when we have completed the job. 

 

If the dumpsters are in a specific location or need permission to access, please specify when completing your sign up, so we can accommodate.

 

How often should my bins and dumpsters be sanitized?

 

For the most effective results, we strongly recommend sanitizing your bins and dumpsters on a regular basis, either monthly or quarterly. We do our best to clean your bins and dumpsters each time, but it may take multiple cleanings to effectively remove grime, buildup, and other substance. 

 

How much does it cost and when will I be charged?

 

Monthly Service 

  • $25 per bin and $150 per dumpster.

  • This is a recurring charge; you will be charged on the day you sign up and on the 1st of the month the bins and dumpsters are to be cleaned.

  • 1-year minimum contract. Early termination fees apply; $50 per bin and $100 per dumpster.

 

Quarterly Service

  • $25 per bin and $175 per dumpster.

  • This is a recurring charge; you will be charged on the day you sign up and on the 1st of the month the bins and dumpsters are to be cleaned.

  • 1-year minimum contract. Early termination fees apply; $50 per bin and $100 per dumpster.

 

One Time Service

  • $65 per bin and $225 per dumpster.

  • This is a one time charge; you will be charged on the day you sign up.

  • No contract required.

 

When I sign up, when will you clean my trash bins?

You will receive a welcome email within 24 hours from signing up notifying you of your first cleaning date and other details. For your convenience, we do provide a courtesy email reminder the day before your service and a text message the morning of service so you can plan accordingly. 

 

Do I have to sign up all my trash bins and dumpsters? Can I rotate bins each cleaning cycle?

We require a 2-bin minimum and a 1-dumpster minimum but strongly recommend signing up all your bins and dumpsters to be cleaned. Rotating of the bins and dumpsters is not permitted.  Any additional bins or dumpsters not noted in the account, will not be cleaned. Each bin and dumpster have its own identification number noted in your account. You may add additional bins and dumpsters to your account at any time by calling, emailing, or texting us.

 

What happens if I want to add more bins or dumpsters to my service?

You may call, email or text us to inform us of the number of bins or dumpsters you would like to add, and we will update your account accordingly.

 

What if my HOA will not allow my bins to be curbside past trash collection day?

If your HOA does not allow you to leave the bins curbside, you may leave the bins in your driveway or on the side of the property. If any location that is not visible, please inform us so we can note in on your account.

 

What if I am away and cannot put my trash bins out on my service day?

​Call or email us 24 hours in advance of your scheduled service to let us know and we can reschedule accordingly or skip your cleaning until your next designated scheduled cleaning. Unfortunately, if you do not notify us and we go to your property to provide the service, your payment will not be refunded. 

What if I forget to leave my bins out or you can't access my property for any reason?

​We would be happy to reschedule your cleaning but there will be a $10 rescheduling fee if your bins were not left out for cleaning, or we could not get access to your property.

 

What if I forget when my scheduled cleaning day is?

 

Email info@washbins.com, call or text 833-WASHBINS (833-927-4246) and we will reply with your next cleaning date.

 

It is your responsibility to have your trash bins out for cleaning. We do provide a service reminder the day before as well as the day of as a courtesy. Please notify us if you are not receiving the reminders or would like to change/add a phone or email notification. Since the reminders are a courtesy and it is your responsibility to have the trash bins available for cleaning, if we go to provide the service and your trash bins are not available, your card will still be charged.

 

What payment methods are accepted?

 

We accept the following methods of payment; Visa, Mastercard, Discover, American Express and ACH.

 

Will the technician knock on my door if my bins are not out?

 

First, you do not have to be home to receive this service. As a courtesy, we send an email reminder the day before service and a text reminder the morning of service so that you can plan accordingly. However, it is your responsibility to have your trash bins available for servicing. Our technicians do not knock on doors or go behind gates for your privacy and their safety.

Natural Disasters and State Emergencies

In the event of a natural disaster or state emergency your scheduled cleaning will be moved to the following week or next available date allowed. We will notify you via email and text to confirm the scheduled appointment.